How it works
Plain-language explanations of what the assistant does on your site, how it decides what to answer and what to refuse, who is billed for what, and where your visitors’ data travels. Written to be checked against the plugin, not taken on trust.
What it does
The widget, where answers come from, what happens to every message, what you see in admin — and free versus Pro in one paragraph.
how-it-works/when-it-says-i-dont-know/When it says “I don’t know”
Why refusing is the feature: what the model is given, what is checked on the way out, and what each outcome in the log means.
how-it-works/your-key-your-bill/Your key, your bill
Bring-your-own-key: the providers, who is billed for what, what AnswerRails itself never does, and where your key lives.
how-it-works/where-your-data-goes/Where your data goes
Browser to your site, your site to your provider, what is stored and for how long, licensing and diagnostics, and uninstall.
how-it-works/what-it-cant-do/What it can’t do
Today’s limits, stated before you install: design choices we would make again, and gaps we know about.
guide/consent-privacy-retention/Consent, privacy and retention
The setup guide these pages lead to: logging, retention, consent, data requests, legal hold and the audit trail.
