AnswerRails™
Grounded AI answers for WordPress support
AnswerRails is an AI support assistant for WordPress that answers from your content — your pages, posts and product data — with safety rails that stop it inventing answers. When it isn't sure, it says so and hands off to a human.
Why it's different
- Grounded in your content. Replies are built from your knowledge base, not the model's guesswork, with real source citations.
- Safety rails built in. If the answer isn't in your content, it won't fabricate one — it offers to connect the visitor with your team instead.
- Clean human handoff. Routes to a person when needed, with a structured escalation email so nothing gets lost.
Who it is for
SMEs running WordPress who want fewer repetitive emails, trustworthy answers, and faster resolutions that keep customers happy.
Features
- One-file widget, fast to install, with easy on-site styling.
- Knowledge from your pages, posts and product data — answers cite their sources.
- Anti-fabrication safety rails: it admits what it doesn't know rather than guessing.
- Configurable escalation triggers for words like complaint and refund, and phrases like speak to someone.
- Privacy-aware logging, with an analytics view that shows answer quality and the gaps in your knowledge base.
Free vs Pro
| Feature | Free | Pro |
|---|---|---|
| Chat widget + on-site styling | ✓ | ✓ |
| Answers grounded in your content, with citations | ✓ | ✓ |
| Anti-fabrication safety rails | ✓ | ✓ |
| Knowledge base size | Starter (handful of docs) | Unlimited |
| Conversation analytics & knowledge-gap insights | — | ✓ |
| Lead & idea capture | — | ✓ |
| Enforced citations & structured answers | — | ✓ |
| Human-handoff escalations with email transcripts | — | ✓ |
| Advanced privacy controls (storage mode, retention) | — | ✓ |
Start free on your own AI key. Upgrade to Pro when you want unlimited knowledge, insight into what your customers ask, and lead capture.